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Key Takeaways The Problem : As enterprises rapidly adopt voice AI, they create a significant governance blind spot. Unrecorded conversations expose companies to major regulatory, financial, and reputational risks. The Stakes : The average cost of a data breach in the US has hit $10.2 million  [3]. With AI regulation set to quadruple by 2030, the financial penalties for non-compliance are escalating dramatically [2]. The Solution : Implement a policy of 100% secure, immutable

In an era where insurance companies must record and store all Medicare Advantage and Part D calls for a minimum of 10 years in HIPAA-compliant storage, technology leaders face an uncomfortable reality: compliance infrastructure is no longer simply a cost center to be minimized—it has become a strategic asset that either enables or constrains organizational agility. For CIOs, CTOs, and VP of contact centers in insurance, the question is not whether to invest in robust customer

Why Data Security Defines Credit Union Competitive Advantage For credit union CIOs and CISOs, the fundamental value proposition has always been clear: member trust. Yet in an environment where credit unions reported 892 cyber incidents between September 2023 and May 2024, with 73% involving third-party vendors, that trust has never been more fragile—or more valuable. The strategic question facing technology leaders is no longer whether to invest in robust interaction manageme