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The Platform-Agnostic Call Recording Archive Built for BPOs

Consolidate customer interactions from any CCaaS or UCaaS platform into one secure, SOC2 and GDPR-aligned archive hosted wherever your clients require.
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Five9 + Salesforce = archived

Genesys + RingCentral = archived

NICE CXone + Zoom = archived

One searchable, permission-based archive, no matter how many platforms sit underneath it. 

Every Client Contract is also a Compliance Contract

As a BPO, you don't just carry your own compliance risk - you inherit your clients'. Different accounts often run on different CCaaS and UCaaS platforms which results in recordings ending up scattered across systems and subcontractors. A single coverage gap can put a client relationship or renewal at risk.

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Third parties like your BPO are the kind of vendor relationship clients are now scrutinizing and evaluating for risk. Don't let your storage choices become a compliance issue. 

35.5%

of all data breaches in 2024 were third-party related.

One Platform for Total Peace of Mind

MediaVault Plus gives your BPO a single, secure home for every client's interactions regardless of which contact center platform, geography, or contract they run on. Pass any client's audit, resolve disputes fast, and win new business without adding compliance risk.

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Stop juggling exports from a dozen vendor portals and start focusing on what matters: your clients' trust.

How MediaVault Plus Supports Your Operations

Consolidate Every Platform

Ingest and archive recordings from any CCaaS or UCaaS platform even when different client accounts run on different systems.​

Pass Any Client's Audit on Demand

SOC 2-aligned controls, GDPR-ready processes, and complete audit trails mean you can handle any client's security team requests.​

Keep Every Client's Data Separate

Permission-based access controls keep each client's recordings, users, and reports isolated from every other account.

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Store Recordings Wherever the Contract Requires

Choose the storage region for each client relationship to meet data residency requirements.

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Deploy the Way Your Business Runs

SaaS

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For BPOs who want to move quickly and scale without added infrastructure. MediaVault Plus runs entirely in our secure, multi-tenant cloud environment, with our team handling maintenance, updates, and uptime.
 

  • New client accounts onboarded in days

  • Storage-based pricing, no per-user fees

  • No infrastructure for your team to manage

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Hosted Deployment

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For larger BPOs supporting enterprise or highly regulated clients. MediaVault Plus can be deployed in a dedicated, single-tenant environment when a client's contract requires infrastructure isolation.
 

  • Single-tenant environment, isolated from other clients

  • Fits enterprise security and procurement requirements

  • Suited to regulated end-client industries

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Frequently Asked Questions

See How Simple Multi-Client Compliance Can Be

Schedule a quick, personalized demo to see how MediaVault Plus can consolidate your platforms and simplify compliance across every client account.
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