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A Complete Platform for Storing, Securing, and Learning from Every Interaction

Whether for compliance, training, or analytics, MediaVault Plus centralizes every customer interaction — so your team can access, audit, and analyze conversations anytime, anywhere.

MediaVault is designed as a comprehensive solution to meet all the storage, retrieval and analysis needs for your contact center’s media. We’ve made it easy for you to store your media such as call recordings, emails and video recordings in industry leading cloud-based storage and provided you with secure sophisticated tools to retrieve, review and analyze your media. Our solution is designed to meet the needs of contact center operators as well legal and regulatory officers in an organization.

Interaction Archival and Retrieval

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Quality Management and Coaching

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Transcription and Redaction

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Analytics and Insights

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Top reasons to record and store your interactions in MediaVault Plus

  • Regulatory Compliance – Avoid stiff penalties and loss of revenue and reputation.
     
  • Quality Assurance and Training – Ensure standards are being met, train and coach agents, analyze trends.
     
  • Dispute Resolution – Provide recorded proof of interactions to quickly resolve disputes with customers.
     
  • Sales and Up-Selling – Maintain recorded proof of customer’s consent to be charged for a purchase
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Archive Every Interaction

Automatically capture and securely store calls, video, chat, and email interactions in an immutable archive. Retrieve in seconds with flexible search filters and tagging.

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Key Features:

  • Long-term retention with customizable expiration

  • Search by metadata (agent, date, keyword)

  • AES-256 encryption and Azure cloud storage

  • Bulk export for audits or legal reviews

Improve Agent Performance with Built-In Quality Tools

Evaluate and coach your team using customizable scorecards and real-time feedback.
 

Features:

  • Dynamic evaluation forms

  • Auto-calculated scoring

  • Omni-channel review workflows while scoring

  • QA insights for training and consistency

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Make Every Conversation Searchable and Compliant

Convert speech to text for faster review and search. Accurate redaction of sensitive data like PCI, PII, and HIPAA-protected fields.

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Features:

  • Near real-time transcription of calls

  • PCI/PII redaction and anonymization

  • Keyword flagging and phrase detection

  • Multilingual support for global teams

Transform Recordings into Business Intelligence

Visualize call trends, customer sentiment, and recurring issues to improve operations and CX.

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Features:

  • Conversation analytics dashboards

  • Custom reports and exports

  • Integration with BI tools

  • Trend detection for proactive management

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