Nitin Pai

California's AB-2013 AI Transparency Act is reshaping how enterprises train AI — and the risks of using scraped or third-party data have never been higher. The good news? The data you already own may be your most powerful AI asset. Learn how secure, first-party contact center recordings give CIOs, CTOs, and CISOs a compliant, high-quality foundation for training AI agents that actually understand your business.

Imagine your company had an AI-powered engine that could understand the full context of every customer relationship. An engine that didn’t just respond to a customer’s latest query but anticipated their needs based on a complete history of their interactions, from service calls to billing questions. Through our work with leading companies, we see that some are already building this capability, and they are doing it on a foundation that many are overlooking: a comprehensive, well-managed...

Key Takeaways The Problem:  Most credit unions focus their NCUA compliance efforts on traditional financial transactions while overlooking a critical vulnerability—the thousands of member conversations happening daily in contact centers. Without proper recording and retention systems, credit unions face significant regulatory, operational, and reputational risks. The Stakes:  Credit unions reported 1,072 cyberattacks in the most recent reporting period—that's roughly 1 in every 4 credit...